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Public Announcement

Emerson Extends Service Coverage to North America Impact Partner Network for Measurement Instrumentation Devices

February 14, 2025

Emerson’s network of 18 locally accessible, Emerson-certified, strategic partners will service select measurement devices throughout North America.

Emerson has announced that its Impact Partner Network will now provide on-site servicing of select Emerson measurement instrumentation devices, a move set to enhance service delivery and streamline support for customers across North America.
 
The Emerson Impact Partners, a network of 18 trusted, locally accessible, Emerson-certified strategic partners, provides extensive industrial automation solutions. As Premier Service Providers, the Impact Partners are authorized to deliver on-site services for Emerson’s premier measurement instrumentation brands, including Rosemount™ and Micro Motion™.
Since the establishment of Emerson’s first Impact Partner collaboration in 1913, the program has grown to include 80+ certified customer support centers staffed today by over 7,600 employees across the US and Canada.  
Since the establishment of Emerson’s first Impact Partner collaboration in 1913, the program has grown to include 80+ certified customer support centers staffed today by over 7,600 employees across the US and Canada.  
The Emerson Impact Partner Network delivers a seamless experience for customers, no matter where their operations are located. By leveraging shared expertise, joint service capabilities, and coordinated local and national resources, they ensure consistency in operational support. Representing over a century of collaboration and industry leadership, the Impact Partner Network brings unparalleled knowledge and responsiveness to every project. With 7600+ employees, including over 2,650 sales and service professionals and 3200+  engineering and field technicians, the network ensures rapid response, trusted guidance, and unmatched technical expertise.

"We are confident that this partnership will enhance our ability to deliver exceptional customer experiences," said Laura Schafer, Vice President North America for the measurement instrumentation portfolio. " Emerson Impact Partners combine nationally recognized expertise with the local touch our customers rely on to tackle their most pressing challenges. We look forward to leveraging their collective strengths and further differentiating ourselves as we work together to serve our customers."

Facts At A Glance - Emerson Impact Partner Network

18 Partners across North America ensuring comprehensive geographical coverage
7600+ employees, including factory-trained experts to support operational excellence
80+ certified service centers for local, reliable service capabilities
3200+ engineering and field technicians to address technical challenges rapidly and effectively

“Our Impact Partners have built a strong reputation for exceptional customer service and deep industry knowledge. In partnership with Emerson, this collaboration will combine complementary strengths and innovation to deliver significant value to our customers,” said Ron Martin, President of the Americas at Emerson. “With local expertise, a robust national support network, and a long-standing history of collaboration between the Impact Partners and Emerson, we are well-positioned to elevate the local service and support we provide to our customers.”

About Emerson
Emerson (NYSE: EMR) is a global technology and software company providing innovative solutions for the world’s most essential industries. Emerson is an automation leader that helps process, hybrid and discrete manufacturers optimize operations, protect personnel, reduce emissions and achieve their sustainability goals through its unmatched automation portfolio, including its majority stake in AspenTech. For more information, visit Emerson.com.